— 照護管理 · HARD · SATA —
護理主管正在推動一項感染控制新政策。主管應採取哪些策略來促進改變？（選所有適合的）
A nurse manager is implementing a new policy for infection control. Which strategies should the nurse manager use to facilitate change? (Select all that apply.)
- AIdentify and involve key influencers among the staff✓ 正解識別並納入員工中的關鍵影響力人物
- BProvide clear and concise communication about the change✓ 正解提供關於變革的清晰簡潔溝通
- CMandate compliance without explaining the rationale在不解釋理由的情況下強制遵守
- DAddress staff concerns through an open forum✓ 正解透過公開論壇解決員工疑慮
- EProvide adequate education and training resources✓ 正解提供充足的教育與培訓資源
— Explanation · 中文詳解 —
變革管理（Change Management）在醫療體系中至關重要。為了推動感染控制政策的變革，主管應採取參與式策略：識別並納入關鍵意見領袖（staff influencers），讓他們協助宣導；透過明確且簡潔的溝通，讓政策目的透明化；建立開放論壇（open forum）以回應員工疑慮；並提供必要的教育訓練資源。強制執行不僅效率低，還可能引起團隊反彈，削弱政策推動效果。
Facilitating change involves identifying key influencers, providing clear communication, addressing staff concerns through open forums, and offering adequate education. These strategies promote buy-in and ensure staff competence, whereas mandatory compliance without explanation often lowers morale.