— 照護管理 · MEDIUM · MCQ —
護理長準備導入新的電子病歷系統，應優先採取何種行動以確保順利轉換？
A nurse manager is planning to implement a new electronic health record (EHR) system. Which action should the nurse manager prioritize to ensure a smooth transition?
- AMake the new system mandatory for everyone starting tomorrow從明天開始強制所有人使用新系統
- BWait until the hospital budget for IT training is increased等到醫院的資訊技術培訓預算增加後再說
- CSelect a group of staff to serve as system champions✓ 正解選出一組員工擔任系統先鋒
- DRequire all staff to work overtime to learn the system要求所有員工加班學習新系統
— Explanation · 中文詳解 —
變革管理中，建立「變革先鋒（Change Champions）」是提升接納度與降低抗拒的關鍵。透過同儕教導與支持，能緩解系統轉換帶來的焦慮，確保各單位有一位熟練且具影響力的同仁提供即時協助，比強硬要求或單純等待經費更能達成目標。
In change management, establishing change champions is key to increasing acceptance and reducing resistance. Peer mentoring and support reduce the anxiety associated with system transitions and ensure that each unit has a proficient and influential colleague available to provide immediate assistance—this is more effective than forcing compliance or simply waiting for funding.
✦ 台美臨床差異
美國醫院導入系統時高度依賴 Informatics Nurse；台灣多由 IT 部門主導，護理端參與度與支持體系需強化。