— 照護管理 · MEDIUM · MCQ —
護理長正在處理兩位護理師之間的衝突。哪種處理方式最能有效解決問題？
A nurse manager is addressing a conflict between two staff nurses. Which approach is most effective for conflict resolution?
- AInstructing both nurses to follow the hospital policy without question指示兩位護理師無條件遵循醫院政策
- BIgnoring the situation, hoping it will resolve on its own忽略該情況，希望它能自行解決
- CFacilitating a meeting for both parties to discuss the issue openly✓ 正解促進雙方開會公開討論該問題
- DSeparating the nurses so they do not work the same shift將兩位護理師分開，使他們不在同一個班次工作
— Explanation · 中文詳解 —
開放式溝通是處理職場衝突的基礎。護理長應營造非責備的環境，讓雙方表達意見並尋求共識（Win-Win），這能增進團隊凝聚力與專業尊嚴。其他選項如逃避、強制命令或分開排班，無法從根本解決人際磨合或溝通不良的問題。
Facilitating open communication allows conflicting parties to discuss issues directly and work toward a mutually acceptable solution. This collaborative approach addresses the root cause of the conflict and promotes team cohesion and professional respect. Avoidance, authoritarian directives, or separation fail to resolve underlying interpersonal problems and may worsen workplace dynamics.
✦ 台美臨床差異
台美兩地皆鼓勵 Conflict Resolution，但在台灣文化中，有時會傾向由資深同仁介入調解，而非直接召開正式討論。