護理長正在處理兩名護理師之間關於連假排班的衝突。哪種衝突解決策略是指雙方都放棄部分利益以達成協議？
The nurse manager is dealing with a conflict between two staff nurses regarding the holiday schedule. Which conflict resolution strategy involves both parties giving up something to reach a solution?
- ACompeting競爭
- BCompromising✓ 正解妥協
- CSmoothing平息
- DCollaborating協作
妥協（Compromising）的定義是衝突雙方各退一步，放棄部分自己的需求以達成雙方都能接受的中間方案（Lose-Lose 或 Partial Win-Win）。競爭（A）是贏家通吃；協作（D）是尋求雙贏方案；平息（C）是淡化分歧以維持和諧，未能解決核心問題。
Compromising is defined as both parties in a conflict giving up part of their own needs to reach a middle-ground solution that both can accept (Lose-Lose or Partial Win-Win). Competing (A) is winner-take-all; Collaborating (D) seeks a win-win solution; Smoothing (C) downplays differences to maintain harmony but does not resolve the underlying problem.
美國護理管理理論強調衝突管理（Conflict Management）的結構化方法；台灣臨床較多使用平息（Smoothing）以求人和。