護理長正在處理兩位護理師之間的衝突，下列何者是最有效的處理方式？
A nurse manager is resolving a conflict between two staff nurses. What is the most effective approach?
- AInstruct them to ignore each other指示她們互相忽視
- BSide with the nurse who has been there longer支持資歷較深的護理師
- CTransfer one of them to another unit immediately立即調動其中一人至其他單位
- DFacilitate a meeting for them to address the issue✓ 正解安排會議讓她們處理問題
衝突管理（Conflict management）的目標是建立具建設性的團隊氣氛。護理長應扮演促成者，讓當事人面對面溝通，聚焦於「工作問題」而非「個人偏見」。透過結構化的會議，讓雙方表達需求並尋求共識（協商與妥協），這是最有效的長期解決方式。強制指派或偏袒會導致團隊分裂，忽略衝突則會讓問題惡化，影響照護品質。
The goal of conflict management is to foster a constructive team climate. The nurse manager should serve as a facilitator, allowing the parties involved to communicate directly and focus on 'the work issue' rather than 'personal bias.' Through a structured meeting, both parties can express their needs and work toward consensus through negotiation and compromise, which is the most effective long-term solution. Forced reassignment or taking sides splits the team, while ignoring the conflict allows the problem to worsen and undermines the quality of care.