— 照護管理 · MEDIUM · MCQ —
護理長計畫導入新的記錄系統。為了確保員工支持，第一步應採取什麼行動？
A nurse manager is planning to implement a new documentation system. Which action should be taken first to ensure staff buy-in?
- AMandate the system usage effective immediately立即強制使用該系統
- BCompare the cost of the new system with the old one比較新舊系統的費用
- CProvide training sessions after the system is already live系統上線後提供培訓課程
- DIdentify potential barriers and involve staff in the planning process✓ 正解識別潛在障礙並讓員工參與規劃過程
— Explanation · 中文詳解 —
在推行護理照護系統變革時，變革管理（Change management）的核心在於「參與式管理」。若護理長直接強制推行，容易引起員工抗拒，導致系統使用效率低落。第一步應是辨識變革中的潛在障礙（Barrier），並邀請前線護理人員參與規劃過程。透過傾聽員工需求，不僅能調整設計以符合臨床實務，還能提升員工的歸屬感與變革接受度（Buy-in）。
Successful change management in nursing requires participative leadership. Mandating a new documentation system without input creates staff resistance and reduces uptake. The first step is to identify potential barriers and involve frontline staff in the planning process. Listening to staff needs allows the system to fit clinical workflow and builds buy-in.