護理長在處理兩位護理師對於工作分配的衝突，首選的處理方式為何？
A nurse manager is addressing a conflict between two nurses regarding staffing assignments. What is the best initial approach?
- AChange the assignments to avoid further confrontation更改工作分配以避免進一步的對抗
- BMeet with the involved parties to facilitate open communication✓ 正解與涉及的當事人會面以促進開放式溝通
- CRefer the matter to human resources immediately立即將此事移交人事部門
- DTell the nurses to resolve the issue privately告訴護理師私下解決問題
護理長在處理團隊衝突時，應採取協調（Collaboration）或解決問題（Problem-solving）的策略。首要步驟是創造一個開放且安全的溝通環境，讓雙方能表達各自的需求與觀點。護理長應擔任促進者（Facilitator），協助雙方找出共同點並達成共識，這有助於建立團隊凝聚力並徹底解決衝突根源，而非僅是暫時性的妥協。
When addressing team conflict, the nurse manager should use collaboration or problem-solving strategies. The first step is to create an open and safe communication environment in which both parties can express their needs and perspectives. The nurse manager should serve as a facilitator, helping the two sides identify common ground and reach consensus; this builds team cohesion and addresses the root cause of the conflict rather than achieving only a temporary compromise.