— 照護管理 · HARD · MCQ —
護理長計劃實施新的電子紀錄系統，應採取何種行動以確保員工配合？
A nurse manager is planning to implement a new electronic documentation system. Which action should the manager take to ensure staff compliance?
- AProvide all training materials via email only僅透過電子郵件提供所有訓練教材
- BMandate the system usage through disciplinary action透過紀律處分強制使用系統
- CDelay implementation until everyone agrees延遲實施直到所有人都同意
- DInvolve staff nurses in the selection and training process✓ 正解讓護理人員參與系統選擇與訓練過程
— Explanation · 中文詳解 —
變革管理（Change Management）的核心在於降低抗拒（Resistance）。強制手段通常會引起員工反彈，導致系統使用率降低或錯誤率上升。透過參與式管理（Participatory Management），讓前線護理師參與系統篩選與培訓規劃，能使他們感受到專業意見被尊重，進而提升對新系統的認同感與操作熟練度。
The core of change management is reducing resistance. Coercive measures typically provoke staff backlash, leading to decreased system usage or increased error rates. Through participatory management, allowing frontline nurses to participate in system selection and training planning makes them feel that their professional input is respected, thereby increasing acceptance of the new system and operational proficiency.