— 照護管理 · HARD · MCQ —
護理長計劃執行新的病歷系統，應先採取哪項行動？
A nurse manager is planning to implement a new charting system. Which action should the nurse manager take first?
- AForm a committee to assess current needs and barriers✓ 正解成立委員會以評估當前需求與障礙
- BPurchase the software licenses購買軟體授權
- CTrain all staff on the new software對所有員工進行新軟體培訓
- DMandate the use of the new system immediately立即強制使用新系統
— Explanation · 中文詳解 —
變革管理（Change Management）的核心在於降低阻力並確保系統有效運作。在導入任何新臨床流程前，必須先進行需求評估與現況分析（Assessment）。透過成立跨職能委員會，能廣納基層意見、識別潛在障礙，並確保系統設計符合臨床實際需求，從而提升員工接受度。直接執行或購買軟體若缺乏前期評估，極易導致系統不適用或員工反彈，造成資源浪費。
Successful implementation of change requires assessing current needs and identifying potential barriers before taking action. Forming a committee allows for the evaluation of existing workflows and staff input, which reduces resistance and ensures the new system meets clinical requirements. Purchasing software or mandating use without this preliminary assessment often leads to inefficiency and staff dissatisfaction.