— 照護管理 · MEDIUM · MCQ —
護理長正在處理兩位護理師間的衝突。哪種處理方式最有利於長期解決問題？
A charge nurse is managing conflict between two staff nurses. Which approach is most effective for long-term resolution?
- AMeeting with both nurses to identify underlying issues and seek a win-win solution✓ 正解與兩位護理師會面以識別根本問題並尋求雙贏解決方案
- BIgnoring the conflict until it resolves itself忽略衝突直到其自行解決
- CMandating a compromise where both nurses give up parts of their stance強制要求妥協，讓兩位護理師各自放棄部分立場
- DTaking sides with the nurse who has more seniority站在資深護理師的一方
— Explanation · 中文詳解 —
護理管理中的衝突解決應以「合作（Collaboration）」為最高原則，即採取雙贏策略（Win-Win）。護理長需召集衝突雙方，在尊重彼此立場的前提下，共同釐清問題的核心（Root cause），並共同制定出解決方案。這種方式能將衝突轉化為增進團隊理解的契機，而非壓抑問題或強制妥協，能有效提升職場凝聚力與護理照護品質。
Digoxin has a negative chronotropic effect that slows the heart rate, so the apical pulse must be assessed prior to administration. If the adult apical pulse is below 60 beats per minute, the medication should be held to prevent severe bradycardia or heart block. Normal respiratory rates, blood pressure, and potassium levels do not typically require withholding digoxin.