— 照護管理 · HARD · MCQ —
護理長正在處理兩位同仁間的衝突，哪種做法是解決爭端最有效的方法？
A charge nurse is managing a conflict between two staff members. Which action is the most effective way to resolve the dispute?
- AIgnore the situation and let them resolve it themselves忽略該情況並讓他們自行解決
- BImmediately fire the person who started the argument立即解僱引發爭論的人
- CFacilitate a private discussion where both parties state their concerns✓ 正解促進雙方私下討論，讓彼此表達擔憂
- DSide with the nurse who has been at the facility longer偏袒在機構服務時間較長的護理師
— Explanation · 中文詳解 —
護理領導的核心在於衝突管理（Conflict Resolution）。有效的策略應採取開放性溝通，讓衝突雙方在私下環境表達觀點（C）。忽略問題會導致士氣低落（A）；偏袒資深人員會產生職場不公（D）；直接開除不符合勞工法規或管理程序，且未解決根本問題（B）。
Effective conflict resolution in nursing leadership requires facilitating open, private communication between involved parties to address underlying concerns. Ignoring the issue allows escalation, while favoritism or immediate termination fails to resolve the root cause and damages team morale.
✦ 台美臨床差異
美國護理管理強調參與式溝通；台灣職場文化有時較委婉或依賴主管強勢介入。