— 照護管理 · HARD · MCQ —
護理長處理兩位護理師關於排班的衝突，下列哪種策略最有利於長期解決方案？
A nurse manager is addressing a conflict between two nurses regarding shift scheduling. Which approach is most effective for long-term resolution?
- ATelling both nurses to compromise by taking the shifts no one wants要求兩位護理師妥協，輪值無人想上的班
- BForcing one nurse to accept the schedule強制一位護理師接受排班
- CAvoiding the conflict until it resolves itself迴避衝突直到其自行解決
- DFacilitating collaboration to find a mutually beneficial schedule✓ 正解促進協作以找到對雙方都有利的排班
— Explanation · 中文詳解 —
協作（Collaboration）是解決衝突中最有效的方式，旨在找出能滿足雙方需求及團隊利益的雙贏局面。迴避與強制（Forcing）僅能暫時壓抑問題，妥協（Compromise）則可能讓雙方都不滿意，協作則促成共識與專業溝通。
Collaboration is the most effective conflict-resolution strategy as it addresses underlying needs and fosters mutual agreement. Unlike forcing, compromising, or avoiding, collaboration promotes professional relationships and sustainable solutions for scheduling issues.
✦ 台美臨床差異
美國護理管理強調參與式管理；台灣傳統上較多採取由主管決定的層級式管理。