— 照護管理 · MEDIUM · MCQ —
護理長處理兩位護理師間的衝突，何者為最有效的解決方法？
A nurse manager is addressing a conflict between two staff nurses. Which is the most effective approach for conflict resolution?
- ATaking the side of the nurse with more experience站在資深護理師的一方
- BInstructing the staff to ignore the issue to maintain harmony指示員工忽略此問題以維持和諧
- CTransferring one of the nurses to a different unit immediately立即將其中一名護理師調至其他單位
- DMeeting with both staff members to facilitate open communication and collaboration✓ 正解與兩位員工會面，促進開放溝通與合作
— Explanation · 中文詳解 —
護理管理中的衝突解決應採取「協作（Collaboration）」模式。護理長應召集衝突雙方，鼓勵開放溝通（open communication），共同探討衝突的根源，並尋求雙贏（Win-Win）的解決方案。忽視問題會導致團隊士氣低落，偏袒一方則會造成不公，強制調離則無法解決根本問題。有效的溝通是團隊凝聚力的核心。
Conflict resolution in nursing management should follow a collaboration model. The nurse manager should bring the conflicting parties together, encourage open communication, jointly explore the root cause of the conflict, and seek a win-win solution. Ignoring the issue lowers team morale, siding with one party creates inequity, and forced reassignment fails to address the underlying problem. Effective communication is central to team cohesion.