護理長在處理兩位護理師對於排班的衝突，哪種策略展現了有效的衝突管理？
A nurse manager is addressing a conflict between two nurses regarding staffing assignments. Which strategy demonstrates effective conflict management?
- AInforming the nurses that the decision is final and non-negotiable告知護理師決定是最終且不可談判的
- BFacilitating a meeting for both nurses to focus on client care outcomes✓ 正解促進兩位護理師開會，專注於病人照護結果
- CAssigning the shift based on seniority alone僅根據年資分配班次
- DIgnoring the conflict to see if it resolves itself忽略衝突，看它是否會自行解決
有效的衝突管理策略應聚焦於「問題本身」而非「個人」。透過引導雙方召開會議，將焦點拉回「病人護理結果」（B），能讓爭執雙方意識到共同的核心任務，從而降低個人情緒衝突。這種做法體現了協作（Collaboration）精神。忽略（D）會導致問題累積惡化；僅依資歷（C）或強勢壓制（A）皆無法解決根本矛盾，反而會打擊團隊士氣，造成溝通障礙。
An effective conflict-management strategy focuses on the issue rather than the individuals. By facilitating a meeting between the two parties and redirecting attention to patient care outcomes (B), the manager helps both nurses recognize their shared core mission, thereby reducing personal emotional conflict. This approach reflects the spirit of collaboration. Ignoring the conflict (D) allows it to accumulate and worsen; basing decisions solely on seniority (C) or imposing an authoritarian decision (A) does not resolve the underlying disagreement and instead damages team morale and creates communication barriers.