— 照護管理 · MEDIUM · MCQ —
護理長正在處理兩位護理師對於排班分配的衝突，下列哪種解決衝突的策略最有效？
A nurse manager is addressing a conflict between two nurses regarding staffing assignments. Which strategy is most effective for conflict resolution?
- ACollaborating to find a win-win solution✓ 正解協作以尋找雙贏解決方案
- BMandating a solution without listening to their concerns在未聆聽其擔憂的情況下強制決定解決方案
- CAssigning blame to the nurse who complained first指責第一個抱怨的護理師
- DIgnoring the conflict until it resolves itself忽略衝突直到其自行解決
— Explanation · 中文詳解 —
衝突管理（Conflict resolution）是護理領導力的核心。協作（Collaborating）策略旨在辨識衝突的根源並尋求雙贏（Win-win）結果。與強制（Competing）或逃避（Avoiding）不同，協作能讓雙方共同參與決策，不僅能解決排班問題，還能提升團隊成員間的互信與凝聚力。
Conflict resolution is a core component of nursing leadership. The collaborating strategy seeks to identify the underlying causes of conflict and to reach a win-win outcome. Unlike competing or avoiding, collaboration engages all parties in shared decision making, which not only resolves scheduling issues but also strengthens mutual trust and team cohesion.