病房護理長在處理兩位護理師對於病人分配的衝突時，哪種策略最有效？
An charge nurse is managing a conflict between two nurses regarding patient assignments. Which strategy is most effective for conflict resolution?
- ADirectly assign the tasks without hearing their concerns在未聆聽其擔憂的情況下直接分配任務
- BFacilitate a private discussion focused on patient safety and care quality✓ 正解促進以病人安全和照護品質為重點的私下討論
- CAvoid the situation until they resolve it themselves避免介入情況，直到他們自行解決
- DSide with the nurse who has more seniority支持資歷較深的護理師
護理管理中的衝突解決應採取「協作型（collaborating）」策略，目標是達成雙贏。護理長的角色是協調者，而非裁決者。透過召開私密討論，讓雙方表達觀點，並將焦點重新引導至核心目標——病人的照護品質與安全，能有效減少個人情緒衝突。逃避衝突或直接威權式分配，不僅無法解決問題根源，更可能導致團隊士氣低落或工作環境惡化。在NCLEX考題中，凡涉及「溝通」或「衝突」，優先選擇能促進專業溝通與專注於病人福祉的選項。
The most effective conflict resolution strategy is collaboration, which aims for a win-win outcome by addressing the root causes of the dispute. The charge nurse should facilitate a private discussion where both parties can express their views, refocusing the conversation on patient safety and care quality rather than personal grievances. This approach promotes professional communication and maintains team cohesion, whereas avoidance or authoritarian methods can lead to escalation or low morale.