護理長正在處理兩位護理師在排班上的衝突。哪種方式最能達成長期解決目標？
A nurse manager is addressing a conflict between two staff nurses regarding shift scheduling. Which approach is most effective for long-term resolution?
- AInstructing both nurses to stop the argument immediately指示兩位護理師立即停止爭吵
- BGranting the request of the nurse with the most seniority滿足資深較多之護理師的要求
- CHaving the nurses sit down and identify the root cause of the problem together✓ 正解讓護理師們坐下並共同找出問題的根源
- DAssigning both nurses to different shifts permanently永久將兩位護理師分配至不同班別
處理職場衝突時，協作（Collaboration）與溝通是解決長期矛盾的最佳途徑。鼓勵雙方探討問題根源並協調出雙贏方案，能建立團隊溝通文化。A 為壓制衝突，無法解決；C 為不公平待遇，會引發更多不滿；D 為逃避問題，非管理最佳實務。
In addressing workplace conflict, collaboration and open communication are the best path to resolving long-standing issues. Encouraging both parties to explore the root causes and negotiate a win-win solution fosters a culture of team communication. Option A suppresses the conflict and does not resolve it; option B constitutes unfair treatment and breeds further dissatisfaction; option D avoids the issue and is not a management best practice.
美國護理管理強調參與式決策（Shared Governance）；台灣管理風格傾向權威式決策，較少讓員工參與流程再造。