護理長正在安排排班，一位護理師因家庭活動請求休假，但該時段人力需求極高。護理長首要行動為何？
A nurse manager is planning a schedule. A staff nurse requests time off for a family event that conflicts with a period of high staffing demand. Which of the following is the most appropriate initial action?
- AApprove the request and call in an agency nurse核准請求並呼叫機構護理師
- BCheck the facility policy regarding leave requests✓ 正解查閱機構關於請假請求的政策
- CAsk the nurse to find a colleague to swap shifts請護理師尋找同事交換班表
- DDeny the request immediately due to staffing needs基於人力需求立即拒絕請求
在管理職位上，面對員工的休假請求與單位人力需求衝突時，首要原則是「公平性」與「遵循政策」。護理長必須先查閱組織的休假政策（Facility policy），因為這是判斷請求是否合規的依據。若政策允許，再進一步考量單位排班需求及協調可能性。直接拒絕或盲目批准均會影響團隊士氣或造成人力缺口，唯有依據明確的規範處理，才能確保管理決策的公正性。
In a managerial role, when an employee's time-off request conflicts with unit staffing needs, the primary principle is fairness and adherence to policy. The nurse manager must first review the organization's leave policy, since this is the basis for determining whether the request complies with established rules. If policy permits, the manager can then consider unit staffing needs and possible negotiations. Outright denial or blanket approval can affect team morale or create staffing gaps; only by applying clear standards can the manager ensure fair management decisions.