— 照護管理 · HARD · SATA —
護理長因暴風雨導致人手不足，應採取哪些措施？（選所有適合的）
A nurse manager is planning care for a unit understaffed due to a storm. Which actions should the nurse manager take? (Select all that apply.)
- AAsk for volunteers to work extra shifts✓ 正解徵求志工加班
- BCancel elective procedures for the shift✓ 正解取消該班次的擇期手術
- CPrioritize care to essential tasks only✓ 正解優先處理必要工作
- DCall off all staff on their day off召回所有休假員工
- EAssign unlicensed staff to perform complex dressing changes指派無執照人員進行複雜的換藥
— Explanation · 中文詳解 —
災難或人手短缺時，管理者首重確保病人安全。召募志願者（A）與取消預約手術（B）是緩解壓力之有效策略。簡化護理業務（C）至必要維生照護符合危機管理原則。D 屬於強制召回，非一般管理首選；E 違反護理執業法規，絕不可委託複雜護理。
During staffing shortages, the nurse manager should first seek volunteers for extra shifts and cancel elective procedures to redirect resources toward acute patient needs. Care must be prioritized to essential tasks to ensure patient safety and stability. Forcing staff off their days off is a last resort that harms morale, and complex tasks should never be delegated to unlicensed personnel.
✦ 台美臨床差異
美國護理長有較高決策權力；台灣護理長多需回報護理部主任確認後方能啟動危機應變程序。