— 照護管理 · MEDIUM · MCQ —
下列哪種護理師的處理方式展現了良好的同儕衝突解決技巧？
Which of the following actions by a nurse demonstrates appropriate conflict resolution with a coworker?
- AIgnoring the behavior to maintain a harmonious environment忽略該行為以維持和諧的環境
- BDiscussing the coworker's behavior with the nurse manager immediately立即與護理經理討論同事的行為
- CAddressing the coworker privately to discuss the issue directly✓ 正解私下與同事面對面討論該問題
- DConfronting the coworker in the presence of other staff在其他員工面前與同事對峙
— Explanation · 中文詳解 —
衝突解決的核心原則是隱私、直接與專業。私下與當事人進行建設性的溝通是解決衝突的首選，這能減少防衛心理並釐清誤解。直接向主管告狀（B）會破壞團隊信任，忽視行為（A）會導致問題惡化，而公開對質（D）則是不專業且羞辱性的行為。
Addressing the coworker privately allows for direct, constructive communication that minimizes defensiveness and preserves professional relationships. This approach aligns with conflict resolution principles that prioritize open dialogue before escalating issues to management or allowing conflicts to fester.
✦ 台美臨床差異
美國醫院極度強調 'Just Culture' 與直接溝通；台灣職場文化相對含蓄，護理師有時較傾向避免直接衝突。