— 照護管理 · HARD · MCQ —
護理長評估團隊分配的成效，哪項結果暗示成功？
A nurse manager is evaluating the effectiveness of a team assignment. Which outcome indicates success?
- ANurses reported feeling less busy護理師表示感覺較不忙碌
- BStaff members working overtime hours員工加班
- CImproved patient satisfaction scores and lower medication error rates✓ 正解病人滿意度評分提高且用藥錯誤率降低
- DReduced hospital spending on equipment醫院設備支出減少
— Explanation · 中文詳解 —
護理長在評估團隊照護成效時，應將重點置於『病人結果』（Patient outcomes）與『照護品質』（Quality of care）。病人滿意度提高與用藥錯誤率降低，是衡量照護流程效率與安全性的直接量化指標。其他選項如護理師感覺或加班時數，雖能反映工作負荷，但無法直接作為照護品質改善的成效證明。
When evaluating the effectiveness of team-based care, the nurse manager should focus on patient outcomes and quality of care. Improved patient satisfaction scores and lower medication error rates are direct quantitative indicators of the efficiency and safety of care delivery. The other options, such as nurses' subjective feelings or overtime hours, may reflect workload but are not direct evidence of improved quality of care.
✦ 台美臨床差異
美國護理管理極度重視 Patient Outcomes，且傾向使用數據化指標（如 HCAHPS 滿意度調查）來評估團隊表現。