下列哪些行為展現了與憤怒病人有效的治療性溝通？（選所有適合的）
Which of the following actions demonstrates effective therapeutic communication with an angry client? (Select all that apply.)
- AListening to the client without interruption✓ 正解不打斷地傾聽個案
- BArguing with the client to prove they are wrong與個案爭辯以證明他們是錯的
- CValidating the client's feelings while maintaining professional limits✓ 正解在維持專業界線的同時肯定個案的感受
- DRefusing to allow the client to express their anger at all拒絕允許個案表達憤怒
- EKeeping a calm and non-threatening posture✓ 正解保持冷靜且無威脅性的姿態
面對憤怒病人，治療性溝通的核心在於「去升級（de-escalation）」技術。護理師應保持冷靜，避免情緒化反應，並透過主動傾聽與同理心來降低病人的防衛機制。有效溝通並非要求病人完全不生氣，而是引導其以非暴力、建設性的方式表達需求。護理師須始終將自身安全置於首位，並設定專業界線，防止病人出現言語或肢體暴力。
Effective therapeutic communication with an angry client involves listening without interruption, validating their feelings while maintaining professional boundaries, and keeping a calm, non-threatening posture. These strategies help de-escalate the situation by allowing safe expression of emotions without escalating conflict or suppressing the client's needs.
美國醫療環境對於「職場暴力預防（Workplace Violence Prevention）」有極嚴格的政策，護理師在處理憤怒病人時，若感覺有安全威脅，必須立即尋求警衛或同事協助，這在 NCLEX 考試中屬於優先級極高的考點。