— 照護管理 · MEDIUM · MCQ —
護理長正在處理兩位護理師之間的衝突，下列哪項行為最能展現協同式衝突解決策略？
A nurse manager is handling a conflict between two staff nurses. Which action best reflects a collaborative approach to conflict resolution?
- AAssigning one nurse to a different unit to avoid further contact指派其中一名護理師調至其他單位以避免進一步接觸
- BDeciding who is right based on past performance reviews根據過往績效考核決定誰是對的
- CTelling both nurses to stop the behavior immediately命令兩名護理師立即停止該行為
- DFacilitating a discussion to identify a mutually beneficial solution✓ 正解促進討論以找出雙方皆有利的解決方案
— Explanation · 中文詳解 —
協同（Collaborating）策略旨在尋求雙贏，透過開放式對話，正視衝突根源，共同找出滿足雙方需求的解決方案。A 為強制手段，A 為迴避，B 則為單方面裁決，皆非協同策略的精髓，協同強調參與感與共同目標。
The collaborating strategy aims to achieve a win-win outcome by addressing the root cause of conflict through open dialogue and jointly identifying solutions that meet the needs of both parties. Option C uses force, option A is avoidance, and option B is unilateral imposition; none capture the essence of collaboration, which emphasizes participation and shared goals.
✦ 台美臨床差異
美國護理管理強調參與式決策與衝突調解技巧；台灣護理管理風格有時較為威權或傾向由資深護理長直接下決策。